When I log into my account online it doesn't show I have broadband, just tells me to add it..... I have broadband and its working fine. I now can't use the Connect App as it doesn't think I have broadband! I've phoned several times..... no real answer, twitter reply sent me here. I'm at a loss!!
Welcome to the community and thanks for taking the time to post on our forums with your broadband not showing on your account.
I'm glad that at least the service is working for you. Have you recently moved house or had transfer of ownership on your account? This can sometimes affect the profile if your account is still attached to your former account and prevents the new packages from showing up.