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Broadband failed, can’t log in and no telephone support. Help!

Hi. My broadband has failed. I can’t log into my account no matter what I do. Password reset doesn’t work and it refuses to let me sign in even though I am certain of both my password and username. They both come up with a green tick and the. It just kicks me back to the input username and password screen in an endless loop. The phone diagnostic says I need to speak to someone but there is no tech telephone support due to coronavirus. What am I supposed to do now?

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Re: Broadband failed, can’t log in and no telephone support. Help!

Call in at 08.00

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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