on 12-03-2023 19:14
I would like a complete conract copy that I am legally obliged to.For my commitment to broadband.Even though I am out of contract.I am registered with my virgin media.
on 12-03-2023 19:57
This depends what exactly you're looking for
You should be able to download a copy of your package agreement from within your myVM online account, while the T&Cs for provision of services are available at https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions
The "out of contract" reference that most people commonly use, just means you are out of a minimum contractual term but are still subject to 30days notice to cancel any services.
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on 13-03-2023 13:14
on 13-03-2023 15:27
Thank you for your post and welcome to our forums 👋
Can you please expand on this, and give us some more info on what is going on?
on 20-03-2023 21:26
on 21-03-2023 08:12
Hey Walian, thank you for reaching out and letting us know this.
Sorry to see you are wanting to leave us. If you wish to give your 30 days’ notice you can do it by just sending a text with a description of the cancellation to 07533 051809 this will go into a queue, or you can send a letter to Virgin Media, Sunderland, SR43 4AA.
You can also chat to us via our live chat function on the website. Thanks
Matt - Forum Team
New around here?
on 21-03-2023 09:54
Dial 150 from your home phone line, options 1,1,1,4,4 for thinking of leaving.
call between 8-9 am and you should get straight through to the uk call center and they should help