Virgin Media Community

[Crowns]

Hi,

can anyone propose what I should do when customer services promise to do something, but don’t do it?

[apcyberax]

no not with that little information 🙂

[Crowns]

Upgraded me to 200mb for an agreed £30 per month, then told me it had gone through at £50 pm, but said don’t worry will set up a rolling credit for £20 to offset.

this has not been done.

have spoken to Philippines many times, hrs holding. Have two chat conversations screenshot saying it has been done.

my bill is still not corrected though.

[apcyberax]

sounds like you need to go through the complaints process then
https://www.virginmedia.com/help/virgin-media-complaint

[Crowns]

Yes tried that. No response.

my next bill, for more than double what it should be is due to be taken by dd on 12th, I will have to cancel dd if not resolved beforehand. I refuse to let VM take too much money from me. Judging by experience thus far, trying to get it back will be impossible.

[Crowns]

.... this is the problem isn’t it. Follow the steps/options they give you. Nothing happens.

[apcyberax]

if you cancel the DD it will just create a debt and they will suspend the services and put a black mark on your credit file. So don't do that. you need to pay it and go through the complaints process.

[Crowns]

Need some useful assistance rather than textbook VM, which is floored.

customer services are liars, I can prove this by virtue of screenshotted evidence.

[Crowns]

Why should I let them take money that I can’t afford to lose? To then fight to get it back? With such a sub par customer services dept that may not even respond, or worse just lie to me about it....

[Crowns]

If they suspend the service I’ll go back to sky. They won’t get another penny from me at least.