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Fishbaby
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Broadband bill didn’t show my payment

Hi,

I already pay my bill last week, but it didn’t show on my bill, and keeps the balance. It is also added the late payment fee this week.

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Natalie_L
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Re: Broadband bill didn’t show my payment

Hi Fishbaby 

 

Welcome to the Community and thank you for posting. 

 

I am sorry to hear you are experiencing billing issues, I would be happy to help. 

 

Can you please confirm how you made payment to the account? 

Also could you please confirm which date your latest bill was generated on?

 

Thank you 

 

 

Nat
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Fishbaby
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Re: Broadband bill didn’t show my payment

Hi, 

I paid the bill at July 21th. I paid directly through the virgin media app. I paid for 235 pounds. Please help me to check it.  

thank you

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Ayisha_B
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Re: Broadband bill didn’t show my payment

Hi @Fishbaby,

 

Thanks for confirming. I will be more than happy to look into this for you.

 

Will pop you a PM now so we can take some details and pass security first. Please keep an eye on the purple envelope icon in the top right hand corner of your page to access your inbox.

 

Speak soon 🙂

Ayisha_B
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Ayisha_B
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Re: Broadband bill didn’t show my payment

Hi @Fishbaby

 

Thanks for speaking with me via PM. 

 

I'm glad to hear the payment has now updated on your bill. 

 

Don't hesitate to reach out should you have any other issues.

 

Enjoy the rest of your weekend.

Ayisha_B
Forum Team



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