@Susime wrote:
Today I called up to try and take out the tv part of my package completely as I don't watch tv anymore and costs were getting too high, but was told I would have a cheaper deal with the base tv package along with broadband and phone. It worked out like this:
TV, phone, broadband = £59
Just phone and broadband = £65
My question is if this seems right or is correct? I'm having difficulty understanding it and feel even £65 is a bit expensive for just phone and broadband.
Thanks.
VM's pricing is based on taking out bundles of services and offering a discount for additional services.
If you re-negotiate your services every 18 months you will get a new package price and 'bundling' can work out well. If you do not renew after 18 months, then you will be paying a higher standard price for an additional service (or services) that you may not really need/want. VM hopes you will like using the (say) TV service and keep that in your package and/or you will let the renewal lapse in which case you will be paying the standard price for a bigger bundle of services.
If you really just want broadband and phone, then look around for prices from other suppliers so you can compare with any offers VM comes up with. You will also get new customer pricing with another supplier.
Read some advice from Andrew-G at message #5 below on the business of negotiating with VM
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Why-oh-why-does-loyalty-get-punishe...
(And, yes, £65 p.m. offered by VM is very high indeed for broadband and phone compared to what you might be able to get elsewhere!)