on 01-07-2021 18:24
Signed up to virgin media with the guarantee of the £75 amazon voucher.
Have not received voucher or email and its been more than the 60days from signing up (though we weren't advised we would need to wait so long for it )
Answered! Go to Answer
on 02-07-2021 08:45
Hi Stefchels,
Thanks for your post and welcome to forums 🙂
I am sorry to hear you have not received your voucher. How did your order this was it online? Was it a 3rdparty site or directly on our site
Did you receive confirmation of the order with the voucher included?
Zoie
on 01-07-2021 18:30
on 01-07-2021 18:58
@Stefchels wrote:Signed up to virgin media with the guarantee of the £75 amazon voucher.
Have not received voucher or email and its been more than the 60days from signing up (though we weren't advised we would need to wait so long for it )
Follow the advice given here:
https://www.virginmedia.com/help/virgin-media-free-gifts3
The mobile number in message two is for mobile queries only.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 02-07-2021 08:45
Hi Stefchels,
Thanks for your post and welcome to forums 🙂
I am sorry to hear you have not received your voucher. How did your order this was it online? Was it a 3rdparty site or directly on our site
Did you receive confirmation of the order with the voucher included?
Zoie
on 02-07-2021 10:01
We signed up through virgin directly when someone called to the door and was told about the voucher when we signed up.
We've got two houses with the same promise and both haven't received it
on 02-07-2021 10:12
I am sorry Stefchels,
Our field sales agents cannot offer these to customers. Do you have any evidence such as an order slip from the salesperson to confirm the offered this?
Zoie
on 02-07-2021 10:30
Yes our sign up contract says we're signed up for it
on 02-07-2021 10:32
Okay I will pop you over a PM and we can look into this for you, Keep your eye open for the purple envelope 🙂
Zoie