Hopefully the right area but let me know if not…how do I get a dongle for temporary broadband (as it broke on 31 Jan and current fix date is 2nd March earliest it seems despite escalating). Both broadband and tv remain down still. Over 4 weeks seems a while..(tried sales as customer support suggested but no luck that way). Grateful for any feedback..
Is your TV/broadband broken as in a 'total loss of service' or broken as in working intermittently/not very reliably?
Have VM said what the fault is caused by?
A total loss of service for your broadband gets you compensation at £8.40 per day after two working days if VM fails to fix the fault in that time
VM might offer you some temporary mobile connectivity device in the meantime but it has been mentioned on here before that might be for an expected delay of 8+ weeks. Some of those who have had one and reported on here have said they didn't work brilliantly well.