Broadband Upgrade Offer

[mingsy]

Apologies if this is in the wrong part of the forum.

I have received an email with an offer to upgrade my broadband speed for a small fee each month. My current package has TNT Sports included for free. My question is that should I take the broadband offer will I lose TNT as effectively I'm taking a new contract?

[Ayisha_B · Accepted solution]

Hi @mingsy 

Welcome to our Community Forums and thanks for your post.

If the offer is just to boost your broadband speed, nothing else from your package would change. 

Let me know if you have any further questions. 

[mingsy]

Thank you for the clarification.

[Ilyas_Y]

No worries @mingsy. 😇

Reach out to us if you need anything and we'll assist where we can.

Kind regards,
Ilyas.

[mingsy]

So I logged into my account to make the change, but before I did anything there is a pop up showing the message

'Don't miss epic moments

Sorry, TNT Sports is no longer included with your Virgin TV package. Add it to your bundle today to keep up with all your favourite sporting action.'

I can still access TNT so I have no clue what is going on here?

[Ilyas_Y]

Thanks for the reply @mingsy 

So our Maxit TV package has changed, it no longer includes TNT Sports as part of the package and will become an add-on.
It may not change right away but if it does - you'll get an email to confirm it.

Kind regards.