Hi all, hope you are staying safe. Hope I'm in the right section.
My son who plays a lot of online games got his own virgin broadband into his room so as not to rely on our wifi. He moved out and cancelled the account and sent back all the router etc. After over a year he has moved back in and again doesn't want to rely on our wifi so he has arranged for broadband to be installed again in his room. He has been hit with a £65 admin charge.
He's been away over a year so why would he be charged £65 to re connect? I told him to tell them to bolt.
Any advice appreciated as £65 over and above the new set up charges etc seems a bit excessive. As usual he can't get through on the phone to challenge.
This account will be all under his own name etc as previous.
afaik it will be looked on as a new install - did you book a tech or do self install - i think that can make a difference - he should have got a new user deal for the new contract so that would help to offset the cost
Yeah, hes requested a tech as when he moved out I re decorated and ripped out all the cabling from the room. When we had our own issues they also removed the connection to that room to tidy up the connection box on the outside wall.