Re: Broadband+Phone Package Costs - what should they be?
Just an update on this,
I called VM and the assistant was unable to satisfactorily explain the reason for the difference. I have M200 + phone line rental + talk weekend and no other extras. If I was a new customer rolling off the initial offer, this would cost £54.00
The only explanation given, was that I was previously on around £52, which is less than the £54 standard charge. So this might be some sort of balancing act, which is ridiculous, given that previous £52.00 charge wasn't a discounted rate that I'd asked for.
Ultimately, I got the price knocked back to £52 for 6 months, after which it will go back to £55.50.
So not very satisfactory, given I'll need to be back on the phone in 6 month's time.
I could play the retentions game but I do get a good service from VM and don't want to move but I resent the penny-pinching lack of pricing transparency. A package should cost the same, irrespective of when you took that package out.
I've been with TeleWest and then VM for more than 20 years and that should garner some benefits but instead it feels like an opportunity to exploit loyal customer inertia. (A sentiment that I'm sure has been expressed many times on this forum and is an issue across all utilities, I know.)