Ok, it's been over 24 hours since the £35 credit was promised. I also made a quick payment of £109.50 yesterday for the balance of the outstanding amount.
However, my account is still showing £144.50 and I am being threatened with a "disruption" to my services if I don't pay it.
Are you able to confirm that the actual outstanding balance is now £0 and no suspension of my broadband will happen?
Is this kind of delay normal for your payments system?
Thanks in advance.