- I moved house recently and have had nothing but trouble either my Virgin account since. Before moving I phoned Virgin to tell them the details. I would only need 1 tivo box instead of the 2 I had at my existing property. I was offered a reduction on my account or Sky sports for a pound more than I was paying.
When I phoned back to take up the offer I was told there was no record of it, but not to worry they would sort it out. I then get an email for almost double the agreed amount. Phone them up again, oh I'm sorry I don't know what has happened there don't worry we'll sort it. I had a rolling credit request put in place . So this has been going on for over a month now. We me having to phone Virgin , never a phone call from them. Finally I spoke to someone last Thursday when I was told my contract was £24.00 a month more than agreed . To which I said I hadn't agreed to this contract and wanted to leave. Oh your tied in now and it will cost over £800.00 for you to do so. I've now put in a complaint, although I haven't heard anything yet and it wouldn't surprise me if I don't heard at all. Their customer service is shocking, 17 years loyal service obviously stands for nothing. Totally disappointed with Virgin and wouldn't recommend them to anyone.
