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Box return

A few weeks ago I ordered a V6 box to replace a TIVO box being used in a bedroom , I then received 2 V6 boxes and despite numerous calls to VM I have been unable to return the unwanted box,

I was told a label etc would be sent to me but still waiting, I am concerned that I will be charged for the unwanted box, can anyone help with this issue ?  Thanks

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Re: Box return

Hi taitsie,

 

follow this link and arrange for a pre paid packaging to come out for peace of mind.

https://keepup.virginmedia.com/returns

 

kind regards

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Re: Box return

Hi

Thanks, I thought that was only for the return of used kit ?

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Re: Box return

Hi it makes no difference it goes to the same place.Regards Micky
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