on 17-08-2022 15:13
Hi forum
Engineers visit today for a new install. They can't progress and need to call in Kellys to re-lay the cable, that appointment is in a few weeks which leaves us without service.
Anyway, following that I obviously want the VM engineers back asap to get us connected.
As I'm not currently a customer I can't register for an account (I've tried and failed) - So is there anyway I can contact VM to book this appointment now?
on 17-08-2022 17:41
Hi @B1LL6, thanks for your post here in the Community - welcome!
I'm sorry to hear that you've been unable to get the service started when you originally wanted this to happen, unfortunately delays can occur during the install process.
You would need to speak to the Pre-Installs Team who can inform you of the further steps necessary on this, it's very likely that you will receive contact in the coming days from this team anyway but if you want to beat them to it, the best way to get in touch is by calling 0345 454 1111, following options 1, 3 and 1 again.
I hope this helps and please let us know if you need any further support.
Many thanks
on 18-08-2022 11:30
13 minutes on hold on that number listening to horrific euro pop and then ..... cut off.
This is a horrific start to a new client relationship.
on 18-08-2022 13:43
Hi @B1LL6 thanks for your post although I'm very sorry to hear you wasn't able to get through successfully.
If there needs to be some cabling work done to install your services, then regrettably this is not something we can always do immediately after the failed install.
Please be assured that the pre-install team will be working to get to you as soon as possible and provide you with updates on what is happening.
Or have you been able to get through since your post a few hours ago?
Many thanks
on 18-08-2022 16:49
on 18-08-2022 19:06
Hi @B1LL6 thanks for your reply.
Unfortunately, we are quite limited in how we can help with Pre-Install issues here at the Community, which is why there is a dedicated team for this over on the phones.
Nevertheless, I can certainly take a look at your account to see what's happening and push things where I can - I can also raise a complaint for you and get this escalated to the pre-installs tean.
Please expect a PM from me to arrive shortly, where I'll ask you to confirm some security details - kindly expect this soon and respnd directly when you can!
Many thanks