Black friday offer

[Dilboy]

I took advantage of the black friday offer to add on mega TV, sky sports HD, TNT Sports and Asian mela on the 27th November. I received an confirmation email, however the channels are not active. When I phone up virgin or speak to them on webchat they have no record of my order.  This is a joke. 

[David_Bn]

Thanks for reaching out to us @Dilboy, and I'm sorry to hear of this poor situation.

Check out the envelope in the top right hand corner for a private message from me, and I'll be able to take a closer look into this for you.

Thanks,

David_Bn

[Dilboy]

Virgin customer service is terrible the Web and call centre don't seem to talk to each other. They didn't honour my black friday offer. I had to upgrade online for £40 a month extra than the black friday offer. I will be going back to sky. 

[Matthew_ML]

Hey Dilboy, thank you for reaching out and I am so sorry to hear this, I can see you are in PM with my colleague about this.

Please do feel free to reach out if you need any more questions answering