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Black friday deal taken but heard any thing since

Joining in

Please honour black deal and since I received confirmation email not received any more details since the last month rgds Alex


Forum Team
Forum Team

Hi @amg343,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that there seems to be a problem with a recent offer. Would you mind expanding on the situation and what's happened exactly? We can then advise further.


Zach - Forum Team
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Hi on 25th Nov I accepted a black Friday deal below , and received the email below but since then I have not had the upgrade. Can you investigate and explain what has happened.

Order reference:
Volt Gig1 Fibre Broadband
Telephone Line Rental
Talk Weekends
Voicemail Free
Mixit TV
Sky Cinema HD
TNT Sports
Equipment provided:
Virgin Media Hub 5

Hi @amg343 👋.

Thanks for the update on this, so that we can look deeper into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.