Black friday deal taken but heard any thing since

[amg343]

Please honour black deal and since I received confirmation email not received any more details since the last month rgds Alex

[Zach_R]

Hi @amg343,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that there seems to be a problem with a recent offer. Would you mind expanding on the situation and what's happened exactly? We can then advise further.

Thanks,
 

[amg343]

Hi on 25th Nov I accepted a black Friday deal below , and received the email below but since then I have not had the upgrade. Can you investigate and explain what has happened.

Order reference:

CH2055366228

Package:

Volt Gig1 Fibre Broadband Telephone Line Rental Talk Weekends Voicemail Free Mixit TV Sky Cinema HD TNT Sports

Equipment provided:

Virgin Media Hub 5

[Sabrina_B]

Hi @amg343 👋.

Thanks for the update on this, so that we can look deeper into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina