Welcome to our Virgin Media family and thanks for popping along to our Community 🙂
Sorry that there has been any confusion with your new Black Friday offer - we have some crackers available at the moment! Usually the offer will be listed on your confirmation email and contract so I am sorry if it was missing.
I was able to locate your account from your forum information and I can see that you managed to give us a ring after your post; I do hope that you managed to get this all sorted out! If you still need a helping hand, please do let us know
engineer here my landline number port has not Been put through even though I filled everything in beforehand, so annoying now on a temp number I’m thinking I should of just stayed with sky I will be cancelling if it doesn’t improve