To cut a long story short. I ordered the Black Friday Deal 2 “The Big M350 Volt Bundle” on the 16th November, nothing happened so I ordered it again on the 25th Nov still nothing. I did however get this notification see below. Basically and after long tedious phone calls to a call centre (they couldn’t understand my accent and I couldn’t understand them) I was connected to What’s app were I was told the O2 sim would arrive in the next 8 days, I’m not convinced. I was supposed to get a new 18 month contract at £45 per month. I actually think I’ve being put on the speedier Broadband package and no new contract and no O2 sim. All I want is what was advertised in the email and what I agreed to and signed up for. My current sim contract ends next month so this I thought was an excellent deal.
This Black Friday deal is for existing customers see below highlighted in Red
The Whats app chat below confirming that I would receive the O2 sim in 8 days.
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Pushed Post too early 😬
this is from the email I received
The deal ends tomorrow.
thanks in advance.
Hi @Mawler01,
Thank you for your posts and welcome to our community forums. We're here to help.
I'm very sorry to hear that you seem to be experiencing some problems with taking out an offer. To confirm, is this an upgrade or are you joining us as a new customer? Have you received any communication since accepting the offer?
Thanks,
Zach - Forum Team
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I’m an existing customer being with you since it was Comcast way back in the 90s so it’s an upgrade that I received via Email.
Yes and no. I got the first email on 15th November, I signed up for a new 18 month contract at £45 per month for 350 broadband, Mix it TV, 10GB O2 sim and weekend Chatter. I got absolutely nowhere. I received the same email and offer on Friday 25th November so signed up again and got nowhere. I then phoned, it was a complete waste of my time, the lady kept asking me the same questions time and time again. I don’t think she could understand my accent I and I couldn’t understand her. Sometime later I ended up on What’s app were I could communicate far better. I was told I would be receiving the O2 sin within 8 days.
The only contact if you can call it that I’ve received since that is on Virgin media, see screenshot below.
Basically I’ve being upgraded to the speedier broadband package, (see above no O2 sim) all I want is what I was offered and what I signed up for. A new 18 month contract £45 per month, 350 broadband, mix it tv, 10GB O2 sim and Weekend chatter.
Hi @Mawler01,
Thank you for expanding. To confirm, are you wanting the package that's listed in your last screenshot alongside the O2 SIM card? If so, in your screenshot it's saying that you have that bundle as it's listed under "My Package".
Thanks,
Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!
I’ve just received the same email again today.
I don’t think the O2 sim is included or it would say “Included” it says “Find out more” below “Mobile“ see screenshot below.
Thanks
This is what I get when I press “Find out more”
If I try to add a sim I get this £74.80 per month. It’s pointless me calling Virgin Media, I’ve tried that already, they can’t understand me and I can’t understand them.
Hi @Mawler01
I apologise in advance that this is long winded. I take it that you haven't received any email correspondence from O2
You really need a member of the forum team to check that the O2 sim has been ordered.
Although some screenshots show that you have the Big M350 Volt bundle, Your 'My Virgin Media > My package' hasn't been updated yet, this is actually in line with how my order was processed. I changed from the Ultimate Oomph to the Ultimate Volt package on 14th November.
My 'My Virgin Media' updated to reflect the changes exactly the same as yours, as in the Mobile icon box didn't originally populate to show that an O2 sim was included . It didn't actually update to show 'Mobile included' until I had received my O2 sim. My O2 sim was sent out on the 17th and I received it the following day, which is when the MVM account updated (screenshot at the bottom) I did receive email correspondence from O2 shown towards the bottom of this post.
Your VM email (and the sms message) do say that you should receive the O2 sim in 8 days. This is a longer delivery period than usual, but this may be VMO2 taking into account that the delivery may be delayed due to the Royal mail being on strike on Thursday 24th and Friday 25th November.
I would have exprected that if the order that was placed on the 16th had gone through correctly then you should have had the sim by the 26th after allowing for the two strike days.
The Royal Mail are also due to go on strike on Wednesday 30th November and Thursday 1st December, so the delivery of the sim for the order placed on 25th November may be delayed until 5th December.
The sim card delay may be due to the fact that VM/O2 have to perform a credit check before approving the sim card part of the deal. This would have to be performed manually if you ordered online.
If ordering over the phone, providing the agent dealing with call had access to the correct systems then the credit check would have been done at the same time the order was being placed, otherwise it would have been handed off to a different team to complete the process
I did receive emails from O2 as well which included the sim card number and tracking details -
"Your order details Order Number: ms-xxxxxxxxxx Delivery option: STANDARD DELIVERY Cost: £0.00 - Expected delivery date: Next working day (excluding some remote areas e.g. non-UK mainland, where delivery can take between 3-5 working days) - Your Parcel/Tracking Number (Ident Code) is: LPNxxxxxxxxxxxxxx - You can track the progress of your order using My O2. Just go to www.o2.co.uk/myo2 and enter your username and password. If you have forgotten these, we can send you a reminder too. Once you've signed in, go to My Orders and follow the instructions."
