Black Friday Offer

[Pongo42]

Black Friday offer ordered on 24th November through my online account for upgrade to Gig1 and new installation of TV (Mega), Hub 5 and 360 box to be supplied. Contract Summary & Information Sheets received immediately showing activation within 5 to 10 days but no further communication or delivery since.
I would be grateful if a member of the Forum Team could look into this and give me an update – we really do need this before Christmas!
Many thanks.

[Ashleigh_C]

Hi there @Pongo42 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue and thank you so much again for your post. Can I ask if you have received any CIS/CSS documents from us at all relating to this deal? 

[Pongo42]

Ashleigh _C,

Thanks for getting back to me. Yes, documents received almost immediately order was placed.

Regards.

[Ashleigh_C]

That's great thank you @Pongo42 

Did you approve the order and accept the documents as well? 

[Pongo42 · Accepted solution]

Ashleigh_C,

The documents were sent to me as a result of my having accepted the order, there is no mechanism for any further contact needed. I also received a "Your Virgin Media order" email showing a summary of the order and confirming activation as 5 to 10 days (now long past).

If you can provide some sort of private link, I can send yopu copies of the documents if it would help.

Regards.

[Ashleigh_C]

Thank you for popping back to me @Pongo42 the CIS/CSS documents should come with the option to accept the deal so it can be approved on our side but no problem, I'm going to pop you a private message so we can take a closer look into this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

[Pongo42]

Many of the forum posts showing the inadequacies of "the system" are picked up by the forum team, with no final public resolution posted. My problems with a Black Friday order have been similar to others but I think it only fair to publicise my outcome. Ashleigh_C patiently and doggedly worked his way through "the system" on my behalf with the final result of exactly the correct package being allocated to me and delivery of my Hub 5 and 360 box (which have worked impeccably) on Friday 22nd December, exactly 4 weeks after the original order. Without his help I'm sure that my order would still be stuck in a black hole somewhere. So, a very public thank you to Ashleigh_C for all his help - it's very easy to criticise but I believe in giving praise where it's due.

Happy Christmas, one and all!

[Carley_S]

Hi @Pongo42 

Thanks for letting us know that this has been resolved for you and your order was received and you're happy with the service.

Really glad to hear that Ashleigh was able to support you through this via the forums. I have passed on your post to let them know 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).