Black Friday Deal not yet delivered

[redspace]

Hi guys. I ordered some new channels via my account on the Black Friday deal last week. The channels haven't appeared yet. I know it can take some time, however, I made an online order last month which was never honoured (it literally just never happened, even though i received an order summary email), so I'm worried this will happen again and the deal will be gone. Can someone at VM confirm that my order is definitely being processed by the online team. Thanks!

[redspace]

Update, the Twitter/X team were able to resolve this for anyone experiencing the same issue.

[Reece_MH]

Hi redspace 👋

Thanks for posting, and welcome back to the Forums.

I'm sorry to hear you've had some trouble with a package change from the Black Friday offers. However, I'm glad to hear that one of our team have been able to resolve this.

For future reference, our Twitter/X/Social Teams and Forum Team are the same, so we'll be able to assist further on either channel, if needed.

Please do let us know if you need anything else.

Thanks,