Hi. I have been trying to call as I need to resolve the problem asap. I took broadband + tv on 11.03.19. My first bill came on 1.04.19. Year later I downgraded to broadband only. This happened on 15.03.20. As I paid full bill on 1.03.20 my broadband&tv services were paid until 10.03.20. I was using full services for another 5 days until I was switched to broadband only. Today I was charged full bill for broadband&tv again. The times are harsh and we have to look for every penny. I need refund and I need to make sure this won't happen again but you can't talk to anyone on the phone. What can I do? Thanks for help.
Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.
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