Bills despite cancelling in May

[ohissey]

I cancelled my account in May. Despite this I am still getting bills, text messages and now my credit rating has gone down as I cancelled the DD. I called twice in June, and then in July and was reassured each time it was a mistake and would be cancelled but am still getting bills. The whole situation is extremely upsetting and I want it resolved immediately.

[Matthew_ML]

Hey ohissey, thank you for reaching out and a warm welcome to the community I am sorry to see you are having some issues the disconnection of your account.

I have taken a look at this on my side and I can see there has been regularly contact with the team.

I would like to send you a PM, so we can look into this in further details, please look out for purple envelope. Thanks