Billing

[hansi]

Since the merger with 02, the billing is very confusing. My 02 account shows that my bill will be collected by them, and then I get another bill for Mobile charges send by Virgin Media. Wouldn't it be a good idea for one company to issue bills?

[japitts]

in the long run, absolutely yes - and I dare say this is part of VMO2's plans.

Merging billing & IT systems is not a very quick process though, and often fraught with difficulty if not very carefully planned.

[Gareth_L]

Hello hansi.

Thanks for your post and welcome back to our Community.

Are the dates and charges both the same on each bill?

I can take a look to see what has happened.

It may be the billing run has overlapped from ourselves to O2 during the migration, but id like to take a look at The Virgin Mobile side first.

If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[Roger_Gooner · Accepted solution]

After the migration to O2 by December 2023, Virgin Mobile will no longer exist.

[hansi]

Thank you