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Billing

hoggy11simpson
Joining in

I paid my bill in January and now it says I still owe that and this months bill. Please can I get some help and clarity on this please.

thank you

rob

1 ACCEPTED SOLUTION

Accepted Solutions

Kath_F
Forum Team
Forum Team

Hi Rob, 

Thanks for sticking with me via private message. 

I'm glad we were able to get things resolved for you. If you have any further issues, don't hesitate to pop back to us in the Community. 

Many thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

2 REPLIES 2

Kath_F
Forum Team
Forum Team

Hi Rob, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear there has been confusion around your bill. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Kath_F
Forum Team
Forum Team

Hi Rob, 

Thanks for sticking with me via private message. 

I'm glad we were able to get things resolved for you. If you have any further issues, don't hesitate to pop back to us in the Community. 

Many thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs