Virgin Media Community

[hoggy11simpson]

I paid my bill in January and now it says I still owe that and this months bill. Please can I get some help and clarity on this please.

thank you

rob

[Kath_F]

Hi Rob, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there has been confusion around your bill. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F · Accepted solution]

Hi Rob, 

Thanks for sticking with me via private message. 

I'm glad we were able to get things resolved for you. If you have any further issues, don't hesitate to pop back to us in the Community. 

Many thanks,