Virgin Media Community

[grahamsmith2504]

Hi

Is there anyone from the Virgin Media Team who can help me with my billing issue

Many thanks

[Tom_W1]

Hi @grahamsmith2504, thanks for your post although I'm sorry you have issues with your bill.

Of course - we'd like to help!

Are you kindly able to provide a bit more info as to what is happening and we can take things further?

Many thanks

[grahamsmith2504]

Hi Tom

Despite assurances from Agents on the WhatsApp Chat Line that my account is fully paid up. My account is still showing hat i owe £62.54.

As a Disabled Pensioner, i just want confirmation from someone in the VM Team to confirm that i do not owe £62.54

Any help you are able to give me would be very much appreciated

[Tom_W1 · Accepted solution]

Hi @grahamsmith2504 thanks for your reply, sorry to hear this.

No problem, please allow me to send you a PM so I can look into things further for you.

Kindly expect the PM from me to arrive shortly, and respond directly when you can!
Many thanks