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Ian1956
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Billing

I keep getting reminders to pay my bill when I’m already in credit. 

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Zak_M
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Re: Billing

Good morning @Ian1956 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your bills. 

 

On your last bill, is it showing as being in credit? 

 

Kind regards,

Zak_M

Ian1956
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Re: Billing

Yes my bill is showing as paid and credited. Regards Ian

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Zak_M
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Re: Billing

Thank you for coming back to us. 

 

That is rather strange, are you able to let me know the number that you are getting the text message from?  Do they provide you with a direct link? 

 

Kind regards,

Zak_M

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Ian1956
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Re: Billing

No I can’t it didn't give one just said from virgin Media, I called Virgin they said they’ve had quite a few complaints about the same issue, they put it down to a scam. Regards Ian

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Zak_M
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Re: Billing

Thank you for making us aware @Ian1956.

 

I will pass it on to our mod team and let them know to keep an eye out for it. 

 

Kind regards,

Zak_M

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Ian1956
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Re: Billing

Ok I will next time I will save it and post it on the website, most unusual thing is I’m always in credit with my billing. Regards Ian

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