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HellH
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Billing

We seem to have been overcharged on this month's bill. 

Our contract started in July 2020. We are supposed to have a £20 credit on our bill for 18 months.  This has not been applied on our last bill,  causing quite a large bill. 

How can we get this rectified? 

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Ayisha_B
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Re: Billing

Hi @HellH,

 

Welcome to our Community Forums and thank you for posting. 

 

I am sorry to hear there has been some issues with your bill this month. 

 

I will pop you a PM now so we can pass security and take a closer look into this for you. 

 

Speak soon. 

Ayisha_B
Forum Team



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Ayisha_B
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Re: Billing

Thanks for chatting with me via PM @HellH

 

I'm glad this has been sorted for you and feel free to give us a shout should you have any other questions 🙂

 

Enjoy your weekend!

Ayisha_B
Forum Team



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