We seem to have been overcharged on this month's bill.
Our contract started in July 2020. We are supposed to have a £20 credit on our bill for 18 months. This has not been applied on our last bill, causing quite a large bill.
How can we get this rectified?
Welcome to our Community Forums and thank you for posting.
I am sorry to hear there has been some issues with your bill this month.
I will pop you a PM now so we can pass security and take a closer look into this for you.
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I'm glad this has been sorted for you and feel free to give us a shout should you have any other questions 🙂
Enjoy your weekend!