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Shcas0509
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Billing

On Jan 6 this year, I was informed that my monthly charge would increase. I went onto chat to query this. After a long conversation, I was told that because my contract started after June 2020, there would be no increase.Guess what?!! It has! I need this rectifying as soon as possible and a refund for the last two months overpayment.

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Zoie_P
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Re: Billing

Hi Shcas0509,

Thanks for your post. 

I am sorry to hear this, I would advise you to look at your previous bills to see if any other discounts have dropped off as this may have been the case

Zoie

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Shcas0509
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Re: Billing

None of my discounts have been discontinued

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Alex_RM
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Re: Billing

Thanks for confirming Shcas0509,

 

I'm going to pop you over a private message so I can take a closer look at the account for you.

 

Keep an eye out for the purple envelope, top right hand corner.

 

Alex_Rm

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