Virgin Media Community

[Katiecat3]

Why has my bill suddenly shot up £7 a month in May? I haven't changed my package?  I received no notification that this would be happening?  Has this happened to anyone else?

[apcyberax · Accepted solution]

discount ended most likely

[paultechy · Accepted solution]

has your contract expired?, the forum staff would get back to you in a day or so

[Natalie_L]

Hi Katiecat3, 

Thank you for getting in touch.

I am sorry to hear your bill has increased unexpectedly. 

£7 sounds like a discount has come to an end. If you have your most recent bill to hand and your last months bill, there should be information regarding your discounts.  Please get back to me if this is not the case.

If you have any trouble viewing this please let me know.

Thanks 

[Katiecat3]

Hi Nat,

Thanks.  I did speak to someone at VM and yes that is what happened.  I have negotiated a new contract with them now.  Thanks for your advice.

Bryony

[Katiecat3]

Yes that was it - loyalty discount expired.  I've spoken to them and renegotiated.

Thanks

Bryony

[Katiecat3]

Thanks.  My discount had expired but I have now renegotiated with VM for a new contract.....

Bryony

[Robert_P]

Thanks for the update Bryony, we hope you were happy with the new deal offered 🙂

If you need us again in the future, don't hesitate to get in touch.

Rob