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Message 1 of 9
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Billing

I have been unable to return to the U.K. since the 15th March I have messaged Virgin to see if I could place my account on hold but had no reply

Any suggestions please  

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Message 2 of 9
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Re: Billing

The easiest way to get a hold of someone is to message our first-line support on our live online chat. They are the best chance of getting someone to fix this issue.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as suchGood afternoon,

Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 3 of 9
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Re: Billing

Kuldip

I have tried this twice now and when the automated service says that I am going to be transferred I then spend hours waiting with no response 

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Message 4 of 9
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Billing

I have been unable to use my account since 15th March as I am stuck out of the Country during lockdown 

I have contacted yourselves twice and had no reply

Not impressed 

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Message 5 of 9
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Re: Billing

Thanks for posting fireman10 and i'm sorry for the lack of response.

Can I ask if you mean on here?  Or by other means?

Regards

 

Lee_R

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Message 6 of 9
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Re: Billing

Both on here and by contacting Virgin

Have not received a reply from the company 

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Message 7 of 9
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Re: Billing

Hi Fireman10,

I am sorry we do not pause accounts. You will need to contact our collections team to see what options are available to you you can reach them on 150/0345 454 1111 option 4 then 4

Thanks

Zoie

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Message 8 of 9
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Re: Billing

I currently have no access to a phone at present until Imreturn to the U.K.

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Message 9 of 9
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Re: Billing

The 0345 454 1111 number is contactable while abroad, or the team may have some staff working on the text service over +44753 305 1809 if you'd prefer this method. Sadly the team do not work over any other methods of contact.

 

Thank you, Emily.

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