My bill has increased due to my promotion ending. I cant afford the bill now as my financial circumstances have changed.who do I contact to talk about this? I cant get in touch via telephone as the call centres are closed.
I started the original promotion in April 2019 it was supposed to run for 12 months. I then moved house in November 2019 and virgin closed my old account and reopened a new contract at my new address. If it is a new contract I'd have thought that the promotional offer would restart and run until November this year. I queried this when starting my new contract and virgin assured me that I could phone up in April and they would reduce my bill. Now I cant get to speak to anyone
Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.
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