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Billing

Hi

When I became a Virgin Media customer I shared with the sales assistant Carla, a £50 credit promo code that I received from Virgin Media and she said this would be used on my first bill. However, my direct debit has just come through and the promo code has not been attached.

I have tried calling the customer services department countless times but no one was able to help me.

My bill is now £50 more expensive and that is not acceptable. I would appreciate some assistance.

Thank you

Rhianna

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Re: Billing

Hi Rhianna123,

 

Thanks for your post and welcome to our community.

 

I'm sorry to hear that you're having some problems getting the £50 credit applied on to your account.

 

Do you have an email or some proof of the £50 credit offer at all?

 

Let me know.

 

Thanks

 

Melissa 

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