Billing - overdue email but I'm up to date

[joalba]

Hello

I pay the virgin media bill for myself and my daughter.

I have received an email saying my daughters payment is overdue, even though paid by myself and saying a late payment charge has been applied to the account.

I have all the details of the payment being made via email, could someone respond from virgin and get this sorted.

Sky is seeming a good option at the moment.

Thanks in advance

[MOD EDIT: Subject title changed for clarity]

[Ryan_N]

Hi joalba, 

Thank you for your post. 

Sorry to hear about this - if you've paid then this should be the case. I will send you over a private message to take a look for you. 

Cheers, 

Ryan.