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Mrs_G1
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Billing - just renewed

Hi,

i spoke to Gemma from head office whose renewed my contract for 18 months at a cheaper cost. According to the email I’ve received my next bill will be produced next month but I’ve received a generated bill from the day before I renewed for my original payment amount. 

Can I confirm if that bill will go out or if it will be the new amount? I do believe Gemma said that bill wouldn’t go out and it would be the new bill produced in February. 

Thank you 🙂 

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Zak_M
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Re: Billing - just renewed

Good afternoon @Mrs_G1 

 

Welcome back to the forums and thank you for taking the time to post. 

 

We can defiantly look further into this for you, in order to do so, I will need to drop you a PM for some account information. 

 

Kind regards,

Zak_M 

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