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Ifti86uk
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Billing issues

I've been given a virgin media package by the customer retention department its for 100meg an a phone line £28.75 with a Credit of 4.75 to bring my bill down to £24 pcm. Every time I log in to the my virgin media app it keeps saying I've partially paid my bill and I need to pay my bill. Then I get text messages from virgin saying if I don't make payment my account will be suspended. When I get through to customer service they tell me there's no outstanding balance due im getting so stressed please help me out 

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Zak_M
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Re: Billing issues

Good morning @Ifti86uk 

 

Thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your bill. 

 

Do you have a confirmation email with the above information on? 

 

Kind regards,

Zak_M

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