Billing issues

[AccyChap]

I'm currently in a contract with virgin media with my broadband and i received my router on the 03/01/2023 and connected it the following day but my billing schedule started on 26/12/2022 meaning I've been charged for over a week's broadband before i had setup my equipment. Surely it should have started payment when I'd started my service. Hope someone can assist with this issue. Thanks 

[Paul_DN]

Hi AccyChap,

Thank you for reaching out to us in our community and welcome, sorry to heer you have been billed on your first bill from a period your Router wasn't received, Our bills will only start charging from the install up to the billing date then a month in advance, have you looked into the dates on the bill, you should see 2 periods, are you seeing the date you advised on the bill itself?

Regards

Paul.

[AccyChap]

Thanks for the reply. Yes my first bill is the 26th January and i had credit for the deal i took but if my first payment is 26th January that means I've been charged from the 26th December 2022

[Natalie_L]

Thank you for your reply AccyChap. 

Lets take a look at the account from our side to see what's been happening. 

I will pop you over a private message to take a few details and this will be available via the purple envelope on the top right of this page. 

Speak soon,

[Natalie_L]

Hi AccyChap, 

Thank you for joining me on private message. 

I am very glad we have been able to clear this matter up. 

Please do reach out if we can assist in the future. 

Thanks,