Billing issue

[Thomasba]

Just recieved my latest bill which says £14 is outstanding from last months bill. the £14 is the credit that I get each month for 18 months as part of my deal. Trying to speak to someone is nigh on impossible so hopefully it can be resolved here please

[Zach_R]

Hi @Thomasba,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear that there appears to be a dispute with your recent billing. I'm going to send you a private message in a few moments so that we can take a closer look at this for you. Please respond to this when you can and we'll proceed from there.

Thanks,
 

[Thomasba]

So I've just checked and despite your assurance via DM that it wasn't going to be an issue £72 has been taken form my account instead of the £58 that it's supposed to be! 😠

[Arissa_H]

Hi Thomasba 👋🏼. 

Thank you for coming back to us on this thread ☹.

Sorry to see it is not reflecting what was discussed through private message ☹.

To stop any confusion from taking place the conversation you was having with our team member will be continued and they will look into this.

Please be aware that the replies are not instant and we will reply as soon as we can.

Thank you.    

[Thomasba]

Thanks for you reply, there shouldn't be too much confusion as it's all there in there private chat with Vicky_M who originally arranged the deal and Zach who assured me that it was all going to be fine. This needs to be sorted out before my next bill which now should only be £44

[Arissa_H]

As you are in private chat with one of our team, that will be continued on through the private message.

Our team member will respond to this as soon as possible.

Thank you for your patience. 

[Zach_R]

Hi @Thomasba, 

Thank you for getting back to me via private message. I'm glad that we were able to get this looked into and sorted for you.

Please do let us know if there's anything more that we can help with.

Thanks,