Why are things so frustrating to deal with these days with this company? I have a billing issue and wanted to talk to someone about it, when I call up I just get a recorded message telling me my bill is overdue and the call gets ended.
I tried the live chat, which then directed me to WhatsApp and after three and a half hours of waiting I typed something in there for an update and the response seems to suggest that its starting over from the start. This is incredibly annoying and a big negative slide in customer service. Even a few years ago it was relatively straightforward to actually speak to someone but they just want to put as many barriers in the way as possible these days.
If an advisor is able to assist me I would very much appreciate it, thanks.