Billing issue

[Garf32]

I need to speak to someone to sort out a payment on my account - too much was taken after I changed my contract.  I have tried speaking to someone on the phone (3 times) and got no sense.  I have raised a complaint but the system won't register it and I can't track it.  How do I speak to someone to resolve it before I jack it all in and get my service elsewhere?

[Reece_MH]

Hi @Garf32,

Thanks for your post, and a warm welcome back to the Community Forums.

I'm sorry to hear there have been some issues with your bills and have had trouble discussing them with our team. So I can look into things further, I'm going to send you a private message. Please look out for it in the top-right, in the purple envelope.

Cheers,