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Joanne_lu_d
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Billing issue

I signed up a couple of months ago and I originally signed up to the standard tv which was £29.99 a month and the same day I rang up to upgrade for a few more channels. I was told over the phone my new bill would be £45 a month from now on and I have been charged £79 for 2 months now. I’m thinking of cancelling the upgrade as it’s way too much for what I’m receiving. Sky is way cheaper

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Zak_M
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Re: Billing issue

Good morning @Joanne_lu_d 

 

Welcome to the forums and thank you for taking the time to post.

 

I am sorry to hear that you have had some issues with you TV package. 

 

Are you able to let me know the name of the package you are currently on? 

 

Kind regards,

Zak_M

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Joanne_lu_d
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Re: Billing issue

Thanks, my tv package is mixit Tv

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Paul_DN
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Re: Billing issue

Hi Joanne,

 

 

 

I am sorry to hear your package is much more expensive than originally discussed, to change your package or discuss a different deal it will be our customer relations team we need to speak to.

 

 

You can contact our customer relations team on 0345 454 1111 options 1,4 then 5 before making any decisions, they will be able to do a full review on your account and get the best deal available to you, you can also reach us through any of these methods: by SMS 07533051809.

 

Regards

 

Paul.

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