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Billing issue CREDIT?

Hi my bill is dues to be paid today, however I got an email saying my sports was paused. My bill should have been £68. On my account it showing a CR 68.  The way I read it is I wouldn’t be charged this month but I have been and now I’m really confused! Thanks for any help. (To add, this is my first bill so it 2 months in one, two £36.25 credits would have covered my bill)

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Re: Billing issue CREDIT?

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

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Re: Billing issue CREDIT?

Thank you for the reply! I managed to speak to someone this morning and sorted it all out! (My bill was processed before the sports amendment) 👍🏼 

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