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Billing is wrong

Just had an email from VM stating that my bill, dated 3 March is overdue and my services will be disconnected.  It appears to be genuine, rather than the usual scam email.  This seems to be the culmination of over a year of mis management and incompetence on VMs part.

As I see it, VM have an obligation to bill me correctly, then take the appropriate amounts under the DD arrangement that is in place.  Neither of these have happened.  I’m now receiving threatening emails  as a result of VM being unable to do a simple job correctly.

Could someone from the forum team please contact me ASAP to resolve this.

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Re: Billing is wrong

Hi andyjw , thanks for posting.

I am sorry to hear of the experience you've reported.  To investigate this further I am going to need to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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Re: Billing is wrong

Also andyjw

Please can I remind you, even though I am sure you're already aware.  Please do not follow any links provided to make a payment etc, on the chance that this may be a fraudulent email.

Regards


Lee_R 

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