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Billing increase

Tuning in


As my contact was up I agreed a new deal but struggling to understand my next bill.

Previously I was paying £69pm. I agreed a new deal for £77pm but for some reason my next bill is £135.21


I have the following statement on my bill but I don’t understand it.

If my package has increased by £8pm why are they charging me an extra £58 for December?

See below.

Your package has changed. You have been credited £120.34 for the services you removed on 17 November , and charged you £178.55 for the services you added at the same time. Those changes apply to the period charged on your last bill.


Forum Team
Forum Team

Hi ConfusedUser123 👋

Welcome to the community! Thank you for posting. 

Sorry to hear these concerns about your billing following a package change! To take a closer look at the bill and offer further support with this we will just need to confirm a couple of pieces of account information via PM. 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞