As my contact was up I agreed a new deal but struggling to understand my next bill.
Previously I was paying £69pm. I agreed a new deal for £77pm but for some reason my next bill is £135.21
I have the following statement on my bill but I don’t understand it.
If my package has increased by £8pm why are they charging me an extra £58 for December?
Your package has changed. You have been credited £120.34 for the services you removed on 17 November , and charged you £178.55 for the services you added at the same time. Those changes apply to the period charged on your last bill.
Hi ConfusedUser123 👋
Welcome to the community! Thank you for posting.
Sorry to hear these concerns about your billing following a package change! To take a closer look at the bill and offer further support with this we will just need to confirm a couple of pieces of account information via PM.
I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞