Billing incorrect includes streaming

[paulineherd]

Since March 2023, Virgin charge me £15.99 for Netflix which was cancelled and I am in receipt of confirmation e mails from Netflix and Virgin Media themselves.  Netflix confirm that they hold no account for me and they are not charging Virgin Media either.   My billing had been incorrect every month and today  an e mail signed Sarah Barrass , Customer Services Director threatens bailiff procedures, reduced services  for me dispite its being a virgin media problem. 

I have raised official complaints with Virgin and yet my bills are still incorrect / relating to streaming  some 8 months later . I feel Virgin Media only respond to upgrade requests.  

[Daniel_Et]

Hi @paulineherd, thank you for your post.

We're sorry to hear about the poor experience you've had and that you feel this way 😔

What's the latest information you've been provided in terms of your complaints being dealt with? You can track complaints for any updates using our online checker here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[paulineherd]

Hi Daniel . Thank you for your vague reply. 

What do you suggest I do next please 

More helpful advise if required please.

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@Daniel_Et wrote:

Hi @paulineherd, thank you for your post.

We're sorry to hear about the poor experience you've had and that you feel this way 😔

What's the latest information you've been provided in terms of your complaints being dealt with? You can track complaints for any updates using our online checker here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel

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[Daniel_Et]

Hi @paulineherd, thank you for your response.

I'm sorry to hear you feel this way.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel