I contacted the customer service team over a week ago as I had an email saying my bill was going to increase due to my 12 month contract coming to an end. This was incorrect as I had signed an 18 month contract. There were a number of issues on my account which I thought had been resolved however I have just got my statement and can see the errors are still on my account.
1) 18 month no increase in costs contract however an increase over 6 months ago was actioned and has not been deducted from June's statement.
2) confirmed by service team I was correct on length and cost of package and that back dated over payment would be deducted from June's direct debit which has not been actioned.
3) when trying to raise a complaint in line as I feel like I can not trust virgin media to do what they promise to do I get an opps screen once I have submitted my complaint!
Please someone help me resolve this !!