Had a new box fitted in bedroom in jan, booked through online chat. The person confirmed they would waive the install cost if I upgraded to the next bundle and faster broadband, which I did. Now I have a bill for £120 including the install charges.
phoned VM and the rather unhelpful person told me to go back online and chat to them as his manager wasn’t there and he couldn’t do anything. Can anyone assist, please
Thanks for your post. Sorry to hear that you've had this experience. Was this confirmed by email or is it anywhere on our online account here? If not then, I'll have a look at your account for you. Have a look out for my PM.