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Billing email

Recd an email with ref to payment process issue with the account. Sound like a scam,  but I can’t get through to customer service to confirm. 

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Forum Team (Retired)
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Re: Billing email

I would suggest you check your bank account for the day you know the dd is set for. If you see the payment hasn’t been made then call customer service but don’t provide personal or bank details to anyone until you can verify their identity

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Phone number or email address

Anyone Knows an email address to account & billing. 

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Very Insightful Person
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Re: Billing email

Compare the contents of the suspect email with those reported in the Security Matters section of the community.  Here is a link to the latest one, but check the earlier ones as well.

https://community.virginmedia.com/t5/Security-matters/Latest-Phishing-News-28-03-2020/m-p/4184806#M3...

There isn't an email address for account queries.

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Graham

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