One hour holding time for customer service, eventually someone answers, then passed on holding again, manage to have my package downgraded and all is well. Hahaha ha, stupid me. Just got the next month bill, still the same package, same amount, no changes. Another hour on the phone this time they cut me off shortly after answering, hadn't even gotten my query put. Then I use the text, get a customer service person, who then just ignores the question and disappears. The day was going well, and then virgin media happened!. I'm fairly new and already fed up.