Billing/credit issue

[dannyk531]

Got first bill of £113, said I had to pay it by the 16th, so i paid it once I was given the bill. Its now took another £113 out of my account, is there any way to get the other £113 back? 🤔🤦‍♂️

[Carley_S · Accepted solution]

Hi @dannyk531

Welcome to the community! 

Sorry to hear that two payments have been made to your account. I can certainly take a look to see what we can do. Please join me on private message so I can locate the account and pass account security. You can see your private messages at the top of the page in the envelope icon. 

[Carley_S]

Thank you for joining me on private message @dannyk531. Hopefully this is all resolved for you. Any further issues, please do not hesitate to come back to us here on community We are here to help if needed. 

All the best,